Shipping & Returns

• First step  ---   please contact us as we would prefer to work with you  to find a suitable solution. 
• Returns accepted for instore credit or exchange only
• Merchandise cannot be returned without a Return authorization number, shipments not having prior approval will be refused.
  To obtain a Return authorization number, Please contact us.
  RETURN AUTHORIZATION NUMBER MUST APPEAR ON ALL CARTONS RETURNED
• All returned material must be new and unused.
• If a unit has been opened/tampered with, by any unauthorized person, all warranties will be null and void.
• Any repair must be done by AUTHORIZED personal only.
• Multiple part assemblies must be returned complete, otherwise credit will not be allowed. Any shipment returned for credit or exchange when the error is not ours will be subject to a 20% restocking charge.
• Goods must be returned freight prepaid within 7 days after receipt of shipment and all of the above conditions have been satisfied.
• We have a non - return policy on audio tapes, CDs, Videos, Computer programs ,Egely Wheel, Pinhole Glasses, HVR-9 Radionics units,Trutesters,  MWO's, ABPA, ,Multi-pulsar units and our Rife units.

Return Address

Altered States Ltd

9 Horton Ave

Avondale

Auckland 1026

New Zealand

ph64-9-8289800