Conditions of Use

Sales Terms and Conditions
  •  Product may occasionally vary from item shown due to improvements or updates.
  • All prices are provisional on exchange rates and bank incurred credit card charges which are beyond our control.
  • Please ensure you login to your shopping cart  account to check your orders
  • PLEASE NOTE: 
    We have no control over, and are not responsible for, Customs charges and their procedures in individual countries.
  • Please choose your product carefully as we do not offer a 'change of mind' refund/exchange policy.
  • Altered States Limited, IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. Altered States Limited DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Altered States Limited DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
    Except as specifically stated on this site, neither Altered States Limited nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or products purchased from us. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Order placement does not constitute a contract. We reserve the right to revise pricing and not be bound by typographical errors. In some instances, manufacturers change the design of their products and you may not always receive a product exactly as pictured and described. You will always receive a product of equal or greater value.

    Our products are sold for learning, self-improvement and simple relaxation. No statement made on our website.. no information provided by our employees... no manufacturer's literature sometimes enclosed in our packaging... should be construed as a claim or representation that the products are intended for the diagnosis, cure, mitigation, treatment or prevention of disease or any other medical condition. Only a licensed medical provider can do this and you should contact such a practitioner if you have any doubts or have a medical condition. Our products are not medical devices and cannot be relied upon to supply medical benefits. We assume no liability risk involved in the use of the products we offer. We make no warranty, expressed or implied, other that the materials confirm to applicable standard specifications.

    All information contained herein is for educational purposes only. No health claims are intended and statements made here have not been evaluated or approved by the U.S. Food and Drug Administration. If you have a medical condition, are pregnant, or if you seek medical advice, please consult your health care professional.

    If you access and use this Site outside the New Zealand you are responsible for complying with your local laws and regulations. We also make very clear in our Customer Center that international customers assume total responsibility for using our products on their local electrical system.

    "Light/Sound Systems", "Mind Machines" and other products that contain a light source and come into contact with you have been on the market for years. Thousands of users have logged many hours on them with virtually no reported ill effects. But there are some situations and conditions where use of our products is strongly discouraged. These systems can cause seizures in persons with photosensitive epilepsy. You may have it and not know it, see details in last paragraph below.

    Light/Sound systems are based upon ancient understandings and modern research about how the mind interacts with certain types of pulsating light and sound patterns. Your experience should feel pleasant and we recommend that you set the volume and light intensity levels before you, or anyone you loan your system to, uses it.

    Our products are designed for avocational and recreational purposes. No medical claims are made for these products, express or implied. They are not medical devices and should not be used for the relief of any medical condition. Please consult with your licensed medical practitioner prior to use for any other purpose as our products are not intended as a replacement for medical or psychological treatment. Our products are not intended to affect the structure or any function of the human body. These products are not approved for any purpose by the FDA.

    If you, or anyone else who will use light and sound machines or other machines, are subject to any form of seizures, epilepsy or visual photosensitivity, are using a pacemaker, suffering cardiac arrythmia or other heart disorders, currently taking stimulants, tranquilizers or psychotropic medications, specifically including illicit drugs and alcohol, please do not use our, or any other Light/Sound system. In addition, even if you have never had a seizure, there is a small chance that you have photosensitive epilepsy, and exposure to flashing lights can cause a seizure. About one person in 4000 is subject to photosensitive epilepsy. Most such individuals have a seizure during their teenage years, usually from watching television. Also, many persons with this condition as children, outgrow it by age 25. As a result, persons in the adult population who have never had a seizure have about 1 chance in 25,000 of being photosensitive. If you are not willing to accept this risk, please do not use our systems.

    While many of our Hemi-Sync products contribute to wellness, they are not intended to replace medical diagnosis and treatment. DO NOT listen to Hemi-Sync while driving or operating heavy equipment, or with other devices that may influence brain-wave activity. If you have a tendency toward seizures, auditory disorders, or adverse mental condition(s), DO NOT listen to Hemi-Sync without first consulting your physician. In the unlikely event that you experience any unusual physical or mental discomfort, immediately discontinue use. DO NOT reproduce Hemi-Sync products or use with Dolby® or other noise-reduction systems. Doing so will diminish the effectiveness of the Hemi-Sync signals. ALL WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
  • Some electrical items ,footspas, laser equipment imported from China ,are not for use in New Zealand


RETURNS POLICY
  • First step  ---   please contact us as we would prefer to work with you  to find a suitable solution. 
  • Returns accepted for instore credit or exchange only
  • Merchandise cannot be returned without a Return authorisation number, shipments not having prior approval will be refused.
    To obtain a Return authorisation number, Please contact us.
    RETURN AUTHORIZATION NUMBER MUST APPEAR ON ALL CARTONS RETURNED
  • All returned material must be new and unused.
  • Multiple part assemblies must be returned complete, otherwise credit will not be allowed. Any shipment returned for credit or exchange when the error is not ours will be subject to a 20% restocking charge.
  • Goods must be returned freight prepaid within 7 days after receipt of shipment and all of the above conditions have been satisfied.
  • We have a non - return policy on audio tapes, CDs, Videos, Computer programs , Pinhole Glasses, HVR-9 Radionics units,Trutesters,  MWO's, ABPA, ,Multi-pulsar units and our Rife units.

                                                For Made-To-Order products:

  • Orders may be cancelled after production begins , but you will be responsible for 50% of the product price.
  • Made-To-Order products that have already been shipped can not be cancelled..
  • Made -To-Order products are non refundable.

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