Shipping & Returns

 

 

RETURNS POLICY
  • First step  ---   please contact us as we would prefer to work with you  to find a suitable solution. 
  • Returns accepted for instore credit or exchange only
  • Merchandise cannot be returned without a Return authorization number, shipments not having prior approval will be refused.
    To obtain a Return authorization number, Please contact us.
    RETURN AUTHORIZATION NUMBER MUST APPEAR ON ALL CARTONS RETURNED
  • All returned material must be new and unused.
  • If a unit has been opened/tampered with, by any unauthorized person, all warranties will be null and void.
  • Any repair must be done by AUTHORIZED personal only.
  • Multiple part assemblies must be returned complete, otherwise credit will not be allowed. Any shipment returned for credit or exchange when the error is not ours will be subject to a 20% restocking charge.
  • Goods must be returned freight prepaid within 7 days after receipt of shipment and all of the above conditions have been satisfied.
  • We have a non - return policy on audio tapes, CDs, Videos, Computer programs ,Egely Wheel, Pinhole Glasses, HVR-9 Radionics units,Trutesters,  MWO's, ABPA, ,Multi-pulsar units and our Rife units.

Return Address

Altered States Ltd

9 Horton Ave

Avondale

Auckland 1026

New Zealand

ph64-9-8289800


                                                For Made-To-Order products:

 

  • Orders may be cancelled after production begins , but you will be responsible for 50% of the product price.
  • Made-To-Order products that have already been shipped can not be cancelled..
  • Made -To-Order products are non refundable.
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